Bridg

How the Bridg works

Mobile Agents of the Anywhere365 Unified Contact Center (UCC) will gain access to their CRM information while being mobile. This enables the Agent to: see the customer details, browse through case information, transfer the call to other Agents or skill groups and finally classify the call for reporting purposes. It is available on both iPhone and Android.


  • Caller information

    Display information from your CRM and Back Office services.


  • Timeline

    See the customer journey from accepting to forwarding and closing the call.


  • Transfer call

    See the customer journey from accepting to forwarding and closing the call.


  • Call classfication

    Classify / label a dialogue. Enhancing management information for Dialogue Intelligence.